Student Grievance Policy and Procedure
The University has a grievance policy and procedure for any student who may have a complaint with any aspect of the University. Details are to be found in the online student handbook, The Compass, under Section 8, Student Code of Conduct. Any complaint, whether formal or informal, should be filed with the Vice President of Student Affairs - or their designee - who will serve as the primary investigator for cases involving students.
For more information about these policies and others, as well as procedures on how to deal with harassment and discrimination, please refer to The Compass at www.cbu.edu/myCBU under Student Resources/Student Affairs.
State of Tennessee Complaint Procedures
Should the institution not be able to resolve the student complaint, the student has the right to contact the state of Tennessee and its appropriate agency to determine the course of action. Complaints can be filed with the following agencies in Tennessee:
Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (e.g., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division).
Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).
For more information about these policies and others, as well as procedures on how to deal with harassment and discrimination, please refer to The Compass at www.cbu.edu/myCBU under Student Resources/Student Affairs.
Christian Brothers University Complaint Policies for Certain Distance Education Students Enrolled Through the State Authorization Reciprocity Agreements (“SARA”)
The below policies apply to students who are:
The nature of complaints to be addressed through these policies include violations of SARA policies and dishonest or fraudulent activity. These policies do not apply to complaints concerning student grades or student conduct violations. For more information on complaint subject matter see SARA Policy Manual Sections 4.2 and 4.3.
Institution Complaint Policies https://www.cbu.edu/information-for/consumer-information/
Additional Complaint Policies
- Tennessee Higher Education Commission (“THEC”)
- Students (as described above) must complete the institution complaint process before appealing to THEC.
- Students who are not satisfied with the institution’s resolution of their complaint may appeal the institution decision to THEC using the Request for Complaint Review form.
- Additional information on the THEC complaint process is available at THEC Complaint Review Process. Students may also contact THEC.RCD@tn.gov with questions.
- The appeal to THEC must be filed within two (2) years of the incident about which the complaint is made.
- Out-of-state student may also contact their home state higher education authority; although student may be referred to THEC. See State Portal Entity Contacts | NC-SARA for a listing of SARA states and contacts.
- Students residing in non-SARA states, currently California only, should consult their respective state of residence for further instructions for filing a complaint.