Student Grievance Policy and Procedure

The University has a grievance policy and procedure for any student who may have a complaint with any aspect of the University. Details are to be found in the online student handbook, The Compass, under Section 8, Student Code of Conduct. Any complaint, whether formal or informal, should be filed with the Vice President of Student Affairs - or their designee - who will serve as the primary investigator for cases involving students.

For more information about these policies and others, as well as procedures on how to deal with harassment and discrimination, please refer to The Compass at www.cbu.edu/myCBU under Student Resources/Student Affairs.

State of Tennessee Complaint Procedures

Should the institution not be able to resolve the student complaint, the student has the right to contact the state of Tennessee and its appropriate agency to determine the course of action. Complaints can be filed with the following agencies in Tennessee:

Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (e.g., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division).

Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).